Every company channel on one screen
WhatsApp, Instagram, Facebook and TikTok in the same panel. Each rep replies from their own account and the company keeps the history: when someone leaves the team, the conversation stays.
The highest-rated CRM for teams selling on WhatsApp
The highest-rated CRM is the one your team opens without being told to: WhatsApp, Instagram, Facebook and TikTok conversations in one inbox, every lead traced from the ad to the closed deal, and the return on each campaign inside the CRM itself.
What actually decides a CRM’s rating
The rating comes from the rep who opens the CRM every day and the manager who needs the numbers at the end of the month. Those two decide whether it is the highest-rated tool or just another one.
Adopted on day 1
If a rep needs a week of training, they go back to their notebook. High ratings go to the CRM they open on their own and understand on the first screen.
Lead source never gets lost
The ad that brought the contact stays attached to them until the deal closes. No side spreadsheet and nobody filling fields by hand.
Calls recorded and summarized by AI
The call lands in the CRM transcribed, with a summary and next steps. What the closer agreed to no longer depends on them remembering to write it down.
The report is already built, in real time
No spreadsheet exports and no waiting for the end of the month. Pipeline, team and campaign numbers sit on the same screen, updating while your team works.
Ads module
Know exactly which ad put money in the bank.
Marketing says the leads are cheap. Sales says the leads are bad. MakeCRM ends that argument by tying your campaigns to actual sales results.
The reverse funnel
Do not stop at the numbers. Click any campaign or ad and see the actual people it brought in and which stage of the funnel they are in.
Real ROI on screen
Forget vanity metrics like clicks and likes. Cost per sale and real ROAS show up inside the CRM, in the same place the deal closes.
Full UTM and ad tracking
The system captures source, medium and campaign for every lead. You can tell whether a customer came from Google Ads or from the holiday campaign.
Start your 7-day free trial
No credit card. We connect your campaigns together with you.
The people who rate it
The quotes below come from people who use the CRM every day, in sales and in management.
MakeCRM is the only CRM my team adopted on its own. Today no conversation happens outside of it, and I see the return on every campaign on the same screen.
Jessica FerreiraDirector
I got in with no training at all and was replying to customers on day one. WhatsApp, Instagram and Facebook land in the same inbox, so none of my leads goes unanswered.
Heitor SantosCTO
I know which ad brought in every closed deal, and the number shows on the dashboard the moment it happens. I have already moved budget because of it and the return went up.
Fellipe MoraesMarketing Manager
Customer history stays with the company. I handed an entire book of business from one rep to another and the new one picked it up by reading everything that had already been said. Not a single customer had to repeat their story.
Rafael RodriguezStore Owner
Same team. Same leads. More people selling.
- Conversations in one place Every company channel in the same panel, with a named owner and history that stays.
- Next step chased A task and a due date at every stage, and whatever is overdue comes to the front.
- Campaign return on screen How much each ad gave back in sales, with no spreadsheet export.
Questions from people choosing a CRM
These are the six that come up in every first conversation with someone switching tools.
Does it work with WhatsApp and the networks my team already uses?
Yes. WhatsApp, Instagram, Facebook and TikTok all come into the same panel, and conversations start happening inside the CRM, with an owner per conversation. Your rep keeps replying; what changes is that the history stops living on their phone.
Do my reps need to change their number or account?
No. Each rep keeps their own WhatsApp number, and each network connects with the account the company already uses. The company keeps the history, so when someone leaves the team the customer conversation stays.
How does the CRM know which ad a lead came from?
The campaign that brought the contact is recorded on the deal itself, along with the source parameters, and stays there until the deal closes. That is what lets you see return per campaign without building a spreadsheet at the end of the month.
Are meetings recorded and transcribed automatically?
The call is recorded and comes back transcribed, with a summary and next steps attached to the deal. A manager can read what was agreed without having been in the meeting.
How long until the team starts using it?
The first day. It is one of the biggest factors in any CRM rating: if a rep needs a week of training, they go back to their notebook. The panel opens on the conversation and the pipeline, which is where they work.
Is there a free trial?
Yes, seven days, no credit card. Enough to put your team inside and see how conversations, pipeline and campaign return behave with your own numbers.
Put a rep inside for 7 days and see if the rating holds up
Seven days, no credit card. We set up the numbers, import your base and walk through the first week alongside your team.
- You send your details and we reply on WhatsApp
- A short call to understand the pipeline you run today
- Account open, numbers connected, team inside